rules - cancel hold

1. If the hold is on a customer's card, still in queue, simply delete the hold in the customer's record.

2. If the item is on the reserve shelf, leave the pink slip with the item and take it to the Circ Desk. Ask Circ to check it in, explaining that the customer no longer wants the item.

3. If the item is "in transit," check it out to "hold shelf - Cockeysville", click the "satisfy hold" box.