Saturday, December 15, 2007

computer - boot up problems

Info Desk PC #1 (has Cybraryn software) - having trouble "booting" up.

Steps to get it to "boot" up.
1-Hold the power button in until the computer shuts off
2-Press the power button again and it should start up
3-If it doesn't then repeat the steps - it should come up on the third try

These steps will also be in the Tech notebook at the info desk under tips.

computer - reduce icon size/kids

Kids PC - sometimes the icons are very large

Steps to change the icons
1-Press ESC and type in: aoudad
2-Right click on the Desktop and click Properties
3-Click on the Settings tab
4-Change the screen resolution to 800X600 by draging the arrow over until it reads 800X600.

rules - hold/hold in transit

As we mentioned at the meeting yesterday, I am compiling all the pieces of
information about new hold procedures. I've created a folder on the WAN under
Cockeysville Public called New Hold Procedures. The location is
\\Ao-ntserv1\departments\Cockeysville\PUBLIC I'll try to keep everything
there from memos to e-mail updates.

Also at the meeting I shared the new procedure that circ is asking us to use
to cancel a hold in transit. Start with the customer's record. Find the item
number of the intransit material, then check it our to "hold shelf -
Cockeysville". When the red box appears, select "charge and satisfy hold".
Simple enough!

Julie

rules - ILL

Effective Monday, ILL will be sending a form e-mail (attached) to customers whose requests cannot be filled. This will substantially decrease their workload as they had been calling each customer when items are not available. Please have librarians try to get e-mail address from customers using this service. ILL will continue to call people without access to e-mail when an item is unavailable. The e-mail form will ask customers to contact their branch if they want to resubmit or obtain alternative materials. You may see some of the forms so we are giving you a heads up.

Just a reminder:
1. On an average it takes 7 to 14 days to receive material that has been requested through ILL.
2. We only get items that are available in the United States.
3. We do not necessarily get the items from the libraries listed on FirstSearch. ILL has access to a list of more lending libraries and the libraries you may see listed may not chose to lend the item. It may not be accurate information if you tell a customer a specific library where the item is available.
4. Please make sure to ask customers how much they are willing to pay if a lending library charges a fee. The most that is usually charged is $25.00. Customers can designate how much they are willing to pay ( nothing, up to $5, up to $10, etc.). The ILL department does it's best to find materials with no charge but sometimes it is impossible.
5. Remind the customers if they designate a fee that they are willing to pay, they are responsible for that fee whether or not the material is picked up.
A manual fine will be attached to their record. This is a new policy and will be discussed further at MACO. In the past BCPL paid the fee and was not reimbursed if the material was not picked up.

rules - cancel hold

1. If the hold is on a customer's card, still in queue, simply delete the hold in the customer's record.

2. If the item is on the reserve shelf, leave the pink slip with the item and take it to the Circ Desk. Ask Circ to check it in, explaining that the customer no longer wants the item.

3. If the item is "in transit," check it out to "hold shelf - Cockeysville", click the "satisfy hold" box.

sources.legislators

http://md-elect.net/
Find your federal and state elected officials
fill in address
find elected officials

email
firstname.lastname@house.state.md.us or @senate.state.md.us

phone 800-492-7122