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Polaris - server problems - screen shot

error message pop up referring to the server being busy. Staff Help wants to know when we see these error messages as soon as we get them, and they would like a screen shot of the error message if possible. The only error messages they are interested in are those referring to the server being busy, or when Polaris shuts down abruptly (i.e. crashes). It is important to contact the Help desk (x3000) as soon as these errors occur so that Tech Services can more accurately diagnose why these errors are occurring. After creating the screen shot, please print it and give it to me or Cheryl so we can send it to the Help desk (if you are feeling ambitious, you can try to email them directly).
To make a screen shot of an error message:
1) With the error message showing on the screen, hit the Print Screen button on the keyboard (upper right hand corner).
2) Open Microsoft Word (on the desktop or in the Start button menu)
3) Right-click and click on Paste. The screen shot should appear.
4) Print the screen shot from Word.

Polaris -print receipt - returned items

How to print a receipt for returned items for the customer. Make sure you start at a clear screen in bulk checkin, scan items to be returned, at the top of the screen, underneath the file tab there is a picture of the printer and a drop down arrow, click the drop down error, click items (at the bottom of the list) and the receipt should automatically print.
Questions? Please ask!

Polaris - error message - server busy

Hi All,
if you get an error message, especially regarding the server being busy, the HELP DESK wants to know about it!
Please take a screen shot of the error message (To make a screen shot of an error message:
1) With the error message showing on the screen, hit the Print Screen button on the keyboard (upper right hand corner).
2) Open Microsoft Word (on the desktop or in the Start button menu)
3) Right-click and click on Paste. The screen shot should appear.
4) Print the screen shot from Word.)

and then give it to your supervisor so it can be forwarded to the help desk.





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You have received this because you are a member of the e-mail distribution group to which it was addressed. Send requests for additions to or deletions from BCPL e-mail distribution groups to the Help Desk at stafhelp@bcpl.net

computer - abort shutdown

Aborting Automatic Shutdown
On Public Computers

All catalogs, internet stations, signup queues and print queues, shutdown automatically at the end of the day. The catalogs, internet stations and signup queues shutdown at closing. While the print queues shutdown 10 minutes after closing. Customers are warned, 5 minutes before closing, to save or print their work or risk losing it.

If for some reason a customer can not complete their work before closing, it is possible to abort the automatic shutdown. It is up to branch staff’s discretion to determine which situations warrant aborting shutdown. When aborting shutdown you must take into account the following:

• You can only abort shutdown on one computer at a time.
• You must wait for the 5 minute warning to appear on the customer’s computer before attempting to abort shutdown.
• The abort shutdown command only works on internet stations. It does not work on catalogs, signup queues or print queues.

To abort the automatic shutdown of public internet stations do the following:
1. On the desktop of any Information Desk computer, double click on the Abort Shutdown icon.

2. The following window will appear on the screen.


3. Type in just the number of the computer that you want to keep on. For example to keep computer 4 on after closing you will type 4.
4. Press the enter key on the keyboard.
5. After a few seconds, a message will appear on the screen that reads, “Press any key to continue . . .”
6. Hit the enter key on the keyboard to clear the window.
7. On the customer’s computer, the automatic shutdown warning window will disappear and the shutdown process will be aborted.
Once the customer is finished, shutdown the computer manu

GED applications

GED Applications: If customers ask for GED test applications, we may direct them to the website www.bcpl.info. At the site, they may click on “Library Services” and then find the link to the Maryland Department of Education. They will then see a link to the application for GED tests and the Maryland High School Diploma. Customers without access to a computer may call the GED office at 410-767-0538 to request a paper copy to be mailed to their address. We no longer have GED applications or brochures available in branches.

Playaway

Playaway Findaway World 440-893-0808
Cleveland, Ohio Fax 440-893-0809

TO GO TO THE BEGINNING OF THE BOOK
Have in Pause.
Push SP (speed) & reverse simultaneously until you see reset
Release both buttons & you should be at the beginning.

If this does not seem to work turn off and start over.

If still not working, remove battery and then put back in.


TO REVERSE
Push and hold for as long as you want it to reverse.

TO GO BACK ONE CHAPTER
Push and release reverse.