Polaris - server problems - screen shot

For error messages referring to the server being busy, or when Polaris shuts down abruptly (i.e. crashes), it is important to contact the Help desk (x3000) as soon as these errors occur so that Tech Services can more accurately diagnose why these errors are occurring. Take a screen shot and send to the help Desk..
To make a screen shot of an error message:
1) With the error message showing on the screen, hit the Print Screen button on the keyboard (upper right hand corner).
2) Open Microsoft Word (on the desktop or in the Start button menu)
3) Right-click and click on Paste. The screen shot should appear.
4) Print the screen shot from Word or save the screen shot to the desktop or to a flash drive
5) Either email screen shot (stafhelp@bcpl.net) or print and send it to Help Desk
6) Be sure to call the Help desk (x3000) and let them know what has happened, including what action you were trying to perform when the error message appeared .