PRINT SCREEN

Take a screen capture (print screen)

You can take a picture of what is on your screen by pressing PRINT SCREEN (PRTSC or PRTSCN on some keyboards). This is called a screen capture. You can then paste the screen capture into a document, e‑mail message, or other file. There are two types of screen captures you can take: the entire screen, or just the active window. For example, if you have three programs open at the same time, you might want a screen capture of only the active window.

To copy the entire screen
•Press PRINT SCREEN.

To copy only an active window
•Press ALT+PRINT SCREEN.

COMPUTER - EXTEND TIME

Extending time from CybraryNet
Open the CybraryNet application at the Information Desk
Double click on the computer name (ex: wh-inet1)
Click on the "Send Command" button
Click the down arrow under Selected Command
Choose Remote Snooze on the drop down list
Enter the number of minutes by which the session should be extended
Click the Send Command button on the right - note that "Success" appears in the right of the box
Close open windows

close computer to desktop

To take a public PC to the desktop
1. click in any yellow portion of the screen,
2. press the Esc key,
3. enter the staff password in the popup (head) then when the blue desktop screen is visible,
4. double click the Cybrarian icon.

The PC will then go back to normal state, awaiting the next assignment.

Computer - shortcut for closing current window

If you are viewing a particular screen in Polaris (or any other Windows based program), to close that window completely, use the ALT key and then the F4 key from the top row of Function keys. It's ALT-F4. Your previously used window is still open for use.
 

Printer putting out garbage

After consulting with the Help Desk, here's a possible fix.  It has two parts:
• While it is printing garbage, turn the printer OFF.
• Unplug it.
• While it is unplugged, turn the printer back ON.
• Wait five minutes.
• Turn the printer OFF.
• Plug it back in.
• Turn the printer back on.
 
If this does not fix the problem, call the Help Desk during business hours and they will "run a script" between Part 1 and Part 2.  After 5:00 pm, try opening the Print Release software on the primary Info Desk PC and print customers' documents at the Info Desk.  If this will not work, save the customer's documents on a thumb drive from the left-most Info Desk drawer, insert it in the primary Info Desk PC and print it from there.

PUBLIC PC - NO INTERNET ACCESS - QUICK FIX

Customers are experiencing inability to access any website on some PCs. It has to do with a known IPrizm software issue. The fix is to go to the customer's PC, make sure you are out of Internet Explorer and then key Ctrl-Alt + I.  That's the Control and Alternate Key together then the I letter key.

Computer - Wireless Printing

- Customer must have a wireless card
- Vista and Windows 7 operating systems are relatively new and don't
always work right away
- Try downloading twice & if they don't work, save to a flash drive,
then print from info desk
- Foxfire/Mozilla don't work. Just save to flash drive
- XP and Explorer should work, no problem
- MOST IMPORTANT - Customer has to download the program before
they can print. Ask this question immediately
- Printer software times out after 30 minutes. To avoid having
to log again, user should refresh his/her browser every
20 minutes or so.