Printer putting out garbage

After consulting with the Help Desk, here's a possible fix.  It has two parts:
• While it is printing garbage, turn the printer OFF.
• Unplug it.
• While it is unplugged, turn the printer back ON.
• Wait five minutes.
• Turn the printer OFF.
• Plug it back in.
• Turn the printer back on.
 
If this does not fix the problem, call the Help Desk during business hours and they will "run a script" between Part 1 and Part 2.  After 5:00 pm, try opening the Print Release software on the primary Info Desk PC and print customers' documents at the Info Desk.  If this will not work, save the customer's documents on a thumb drive from the left-most Info Desk drawer, insert it in the primary Info Desk PC and print it from there.