- Customer must have a wireless card
- Vista and Windows 7 operating systems are relatively new and don't
always work right away
- Try downloading twice & if they don't work, save to a flash drive,
then print from info desk
- Foxfire/Mozilla don't work. Just save to flash drive
- XP and Explorer should work, no problem
- MOST IMPORTANT - Customer has to download the program before
they can print. Ask this question immediately
- Printer software times out after 30 minutes. To avoid having
to log again, user should refresh his/her browser every
20 minutes or so.
Sunday, May 9, 2010
Saturday, February 13, 2010
Polaris - check out Direct Loan
When looking for a bar code to check out an item to direct loan you must put a hyphen in front of the system you are looking for, then a space, then the system and then hit enter. For example: - enoch
This works for all other library systems listed in polaris.
This works for all other library systems listed in polaris.
Thursday, February 4, 2010
Fax for Free
http://www.gotfreefax.com/
No-Ad free fax cover page
3 pages per fax maximum
2 free faxes per day maximum
http://faxzero.com/ Users don't need to register to
use the service, but are limited to two faxes of up
to three pages per day. Documents for faxing can be
a Word or Excel document or PDF. Fax Zero is free to
use. Free Fax requires a person to register in order
to use the site. Faxes can be copied and pasted or
typed into a text box.
No-Ad free fax cover page
3 pages per fax maximum
2 free faxes per day maximum
http://faxzero.com/ Users don't need to register to
use the service, but are limited to two faxes of up
to three pages per day. Documents for faxing can be
a Word or Excel document or PDF. Fax Zero is free to
use. Free Fax requires a person to register in order
to use the site. Faxes can be copied and pasted or
typed into a text box.
Tuesday, December 22, 2009
Polaris - server problems - screen shot
For error messages referring to the server being busy, or when Polaris shuts down abruptly (i.e. crashes), it is important to contact the Help desk (x3000) as soon as these errors occur so that Tech Services can more accurately diagnose why these errors are occurring. Take a screen shot and send to the help Desk..
To make a screen shot of an error message:
1) With the error message showing on the screen, hit the Print Screen button on the keyboard (upper right hand corner).
2) Open Microsoft Word (on the desktop or in the Start button menu)
3) Right-click and click on Paste. The screen shot should appear.
4) Print the screen shot from Word or save the screen shot to the desktop or to a flash drive
5) Either email screen shot (stafhelp@bcpl.net) or print and send it to Help Desk
6) Be sure to call the Help desk (x3000) and let them know what has happened, including what action you were trying to perform when the error message appeared .
To make a screen shot of an error message:
1) With the error message showing on the screen, hit the Print Screen button on the keyboard (upper right hand corner).
2) Open Microsoft Word (on the desktop or in the Start button menu)
3) Right-click and click on Paste. The screen shot should appear.
4) Print the screen shot from Word or save the screen shot to the desktop or to a flash drive
5) Either email screen shot (stafhelp@bcpl.net) or print and send it to Help Desk
6) Be sure to call the Help desk (x3000) and let them know what has happened, including what action you were trying to perform when the error message appeared .
Polaris -print receipt - returned items
How to print a receipt for returned items for the customer. Make sure you start at a clear screen in bulk checkin, scan items to be returned, at the top of the screen, underneath the file tab there is a picture of the printer and a drop down arrow, click the drop down error, click items (at the bottom of the list) and the receipt should automatically print.
Questions? Please ask!
Questions? Please ask!
Saturday, May 9, 2009
computer - abort shutdown
Aborting Automatic Shutdown
On Public Computers
All catalogs, internet stations, signup queues and print queues, shutdown automatically at the end of the day. The catalogs, internet stations and signup queues shutdown at closing. While the print queues shutdown 10 minutes after closing. Customers are warned, 5 minutes before closing, to save or print their work or risk losing it.
If for some reason a customer can not complete their work before closing, it is possible to abort the automatic shutdown. It is up to branch staff’s discretion to determine which situations warrant aborting shutdown. When aborting shutdown you must take into account the following:
• You can only abort shutdown on one computer at a time.
• You must wait for the 5 minute warning to appear on the customer’s computer before attempting to abort shutdown.
• The abort shutdown command only works on internet stations. It does not work on catalogs, signup queues or print queues.
To abort the automatic shutdown of public internet stations do the following:
1. On the desktop of any Information Desk computer, double click on the Abort Shutdown icon.
2. The following window will appear on the screen.
3. Type in just the number of the computer that you want to keep on. For example to keep computer 4 on after closing you will type 4.
4. Press the enter key on the keyboard.
5. After a few seconds, a message will appear on the screen that reads, “Press any key to continue . . .”
6. Hit the enter key on the keyboard to clear the window.
7. On the customer’s computer, the automatic shutdown warning window will disappear and the shutdown process will be aborted.
Once the customer is finished, shutdown the computer manu
On Public Computers
All catalogs, internet stations, signup queues and print queues, shutdown automatically at the end of the day. The catalogs, internet stations and signup queues shutdown at closing. While the print queues shutdown 10 minutes after closing. Customers are warned, 5 minutes before closing, to save or print their work or risk losing it.
If for some reason a customer can not complete their work before closing, it is possible to abort the automatic shutdown. It is up to branch staff’s discretion to determine which situations warrant aborting shutdown. When aborting shutdown you must take into account the following:
• You can only abort shutdown on one computer at a time.
• You must wait for the 5 minute warning to appear on the customer’s computer before attempting to abort shutdown.
• The abort shutdown command only works on internet stations. It does not work on catalogs, signup queues or print queues.
To abort the automatic shutdown of public internet stations do the following:
1. On the desktop of any Information Desk computer, double click on the Abort Shutdown icon.
2. The following window will appear on the screen.
3. Type in just the number of the computer that you want to keep on. For example to keep computer 4 on after closing you will type 4.
4. Press the enter key on the keyboard.
5. After a few seconds, a message will appear on the screen that reads, “Press any key to continue . . .”
6. Hit the enter key on the keyboard to clear the window.
7. On the customer’s computer, the automatic shutdown warning window will disappear and the shutdown process will be aborted.
Once the customer is finished, shutdown the computer manu
Wednesday, April 8, 2009
GED applications
GED Applications: If customers ask for GED test applications, we may direct them to the website www.bcpl.info. At the site, they may click on “Library Services” and then find the link to the Maryland Department of Education. They will then see a link to the application for GED tests and the Maryland High School Diploma. Customers without access to a computer may call the GED office at 410-767-0538 to request a paper copy to be mailed to their address. We no longer have GED applications or brochures available in branches.
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